FQA
Frequently Asked Questions
We're here to answer your questions about Besties Club. If you don't find what you're looking for, reach out to us at hello@bestiesclub.store
ORDERS & SHIPPING
How long does shipping take?
We partner with premium print-on-demand providers to create your products with care. Orders are typically processed within 2-7 business days, and shipping takes:
• United Arab Emirates: 7-20 business days
• United States, Canada, UK & Europe: 5-10 business days
You'll receive tracking information once your order ships.
Do you ship internationally?
Yes! We ship worldwide to:
• United Arab Emirates
• United States & Canada
• United Kingdom
• European Union (27 countries)
Shipping costs vary by location and will be calculated at checkout.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
PRODUCTS & QUALITY
What materials are your products made from?
All our products are made with premium materials:
• Notebooks & Planners: High-quality paper
• Candles: Premium soy wax blend with luxury fragrances
• Mugs: Durable ceramic, dishwasher safe
• Tote Bags: Heavy-duty canvas
• Phone Cases: Durable protective materials
• Greeting Cards: Luxury cardstock
Are your products eco-friendly?
We're committed to sustainability. Our print-on-demand model means we only create what's ordered, reducing waste. Many of our products use eco-friendly materials and packaging.
RETURNS & EXCHANGES
What is your return policy?
We want you to love your purchase! If you're not satisfied, contact us within 30 days of receiving your order. We'll work with you to make it right.
Due to the personalized nature of our products, we can only accept returns for damaged or defective items.
What if my item arrives damaged?
We're so sorry if that happens! Contact us immediately at hello@bestiesclub.store with photos of the damage, and we'll send you a replacement or issue a full refund.
PAYMENT & SECURITY
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods through our encrypted checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your credit card details.
ABOUT OUR BRAND
What is Besties Club?
Besties Club is a lifestyle brand for ambitious women who celebrate sisterhood, success, and soft power. We create premium products with empowering messages for women building empires together.
Can I suggest a product or design?
We'd love to hear from you! Email us at hello@bestiesclub.store with your ideas. We're always looking for ways to serve our community better.
Do you offer wholesale or bulk orders?
For wholesale inquiries or bulk orders, please contact us at hello@bestiesclub.store and we'll be happy to discuss options.
STILL HAVE QUESTIONS?
We're here to help! Reach out to us at hello@bestiesclub.store and we'll get back to you within 24-48 hours.
Because ambitious women deserve answers—and support every step of the way.